• Outline (convert to curves) all fonts
• Embed all images
• Are image files adequate resolution?
• Image files CMYK?
• Document in CMYK Colorspace?
• If color matching is required, are your colors in PMS spot colors?
• Have you used transparency effects? Rasterizing/Flatten your file if yes.
• Are your blacks set to 20,20,20,100 ?
• If contour cutting is required, have you given .125” bleed? Are your contour lines on a separate layer, or all an easily distinguishable color?
• Flatten file (remove layers)
• Document in CMYK or Grayscale Colorspace?
• Is your file an acceptable resolution for your audience?
• If color matching is required, we strongly recommend layered or vectored files.
We just don’t want to deal with adding file structures to our server, install fonts, etc. for each InDesign file, and we just don’t work in Corel at all.
Each of these programs can export print ready .PDF, .EPS or .AI files. Just remember to convert all your fonts to outlines/curves and embed all your linked artwork!!!
For large format prints, 150ppi is adequate for most jobs. For items that will be viewed very closely we recommend 300ppi.
The following table will assist you in determining which resolution is best for your application.
No. For vector files please outline/convert to curves all your copy. For .PSD files please rasterize the layers that contain text before sending.
We print in a CMYK colorspace. This colorspace does not have the range that RGB has, and it really shows in the bright oranges, greens, and blues. Some of your reds might even turn salmon color. We want you to see your artwork before you send it to us in the colorspace it will be printed in. We can accept RGB files without any problem, they will just be converted to CMYK during our prepress.
On screen blues can easily shift to purple when printed. 100,100,0,0 on screen is a pleasant blue, when printed it is a bright purple. The rule of thumb to make sure your blues stay blue is to keep your magenta 30% less than your cyan.
i.e.: 100,70,0,0 or 70,40,0,0
Technically…no. But if you use other blacks you might not appreciate the results. If you use 0,0,0,100 for your black (which is most common among Illustrator users) then the result will be a dark grey/brown and not black. If you use 75,68,67,89 which is the standard rich black in Photoshop you have 299% ink coverage. Most materials we print on can take 300%, but there are some that are rated for 250% or even 200% saturation. If your material can not absorb the ink it can drip and run and smear. Best case is your delivery date is held up because we have to give the print an extra 24-48hrs to dry before can proceed to production. We highly recommend setting all your blacks to 20,20,20,100, and you will be responsible to cover the cost of reprints if the results are not what you expected.
We highly recommend all our clients purchase a Pantone Color Bridge book. This will show you what your PMS # will look like when printed CMYK. These are the colors we will match.
Again, a yes and no. It all really depends on if the color is in the CMYK gamut. If it is, then we will be happy to match your swatch. We charge $75/per color for matching to cover the materials and labor.
We are often asked how far away people will be able to read my copy. There are many factors like typeface, kerning, contrast and how fast the viewer is moving past, but the following is typically a good reference:
If you don't know what this is, good. Don't ever use it unless you are a trained professional on a closed course. Trained professionals use this to intentionally overlap inks and simulate substrate colors.
You must make sure overprint is turned off for all objects on your files, we are not responsible for any unexpected colors or results.
Please double check all logos and artwork before sending.
Any file with transparency effects needs to be rasterized before sending. These effects have unpredictable results when they go through our rip.
We do not check for non-rasterized or flattened transparency effects, as it should be a part of your basic file setup.
Additions and corrections may be made on your order prior to production. Once an order goes into production, no changes are accepted.
If a change still needs to be made after an order goes into production, place another order.
As site get more complicated, getting them to load faster puts more and more into the cache on your computer. Chances are all you need to do is clean it and all will be good.
First you can do a simple "Reload without cache" use one of the following:
If that doesn't work, then browse to the following link based on which browser you are using http://www.wikihow.com/Clear-Your-Browser's-Cache
Chances are we have not confirmed your account. Call us and we will set you up right away. 972-466-2100
Most orders are completed and ship within 2 to 3 business days. If you need it faster, we will soon have a RUSH option for your orders at an additional fee. Some larger orders may take more time and we will contact you once we have calculated the production time.
These are a few of the questions coming our way. If you have questions about our website, or just need help, give us a call at 214-550-5061. It's a direct line to our in-house Eagle Eye Customer Service. We are here Monday - Friday, 8:30am - 5pm, Central Time.
ORDER PLACED: We have recieved your order, but it has yet to be worked on.
DESIGN: Our design department has your order.
PRE-PRESS: We are getting your files ready for print
PRINTING: Your order is rolling off the printers, no changes may be made to your order at this point.
PRODUCTION: You order is being laminated, trimmed, mounted, etc.
FINISHING: Banner order is being finished, hemmed, grommets, etc.
PACKAGING: Order is being prepped for shipping.
SHIPPED: Your order has shipped and you will recieve an email with the tracking number.
PARTIALLY SHIPPED: Some of the order has been shipped, the rest will be along shortly.
READY FOR PICKUP: Come and get it!
INSTALL SCHEDULED: We have put you onto the schedule, check your order messages for the date if it has not been discussed.
INSTALLED: We have finished installing your job.
ARTWORK HOLD: Error with the files, you will recieve a message informing you of the steps that need to be taken to proceed.
HOLD: Typically requested by client, or something went wrong. We will contact you ASAP.
QUALITY CONTROL HOLD: Something went wrong! Oops! We are working to fix it ASAP.
ACCOUNTING REVIEW: It has been sent to our accountants to sort out payment issues
INVOICE: An Invoice has been sent for your payment
We use #2 brass grommets which have a 3/8" ID and a 7/8" OD. We put one grommet in each corner, and 1 grommet every +/- 2' around the perimeter.
When ropes are ordered, they will be 6ft long coming from each corner.
You need to always put at least 1.5" of safe space around the edge of your banner for stitching. For pole pocket banners leave at least 6" of safe space on the pocket sides.
We recommend reinforcement that includes webbing and O-rings, and the use of bungie cords. This provides an extra layer of support at all of the stress points on the banner. We are not responsible for banner failure due to weather.
When the wind turns a banner into a sail, some customers ask about wind slits. When asked, we recommend against wind slits. They produce minimal benefits, weaken the vinyl, introduce tears, and distract from the images and text of the banner. Experts caution that wind slits only ease the stress on a banner by 2%, at the same time weakening the strength of the vinyl.
We fold an inch and a quarter of vinyl and use a double lockstitch hem. Our hemming produces a strong reinforced edge on all sides of the banner. If your printing needs to bleed into the hem area, be sure to allow for the extra material to fold over.
We do not proofread your text. You are responsible for the accuracy of everything on your artwork.
If we design the artwork, you will receive a proof to review. Once a proof is approved, you are responsible for any typo.